Terms of Service – Returns, Exchanges & Related Policies
xtreme crafts®

1. Damaged or Broken Products During Transit
Products that arrive damaged or broken during transit are eligible for exchange only. Any claim must be supported by a clear unboxing video recorded at the exact moment the package is first opened. Claims without this video will not be accepted.

2. No General Returns, Refunds or Exchanges
Refunds or returns for change of mind, wear and tear, functional issues after use, or any other reason are strictly not permitted.
Our store does not offer a general return, refund, or exchange policy. Please review your order carefully before purchasing. Once a product is purchased, the sale is final and non-returnable.
No replacement, return, or exchange is available for non-defective products.

3. Product Appearance, Colour & Size Variations
Due to differences in lighting and screen displays, the colour of the item may appear slightly different from the photographs.
Please allow a tolerance of 1–1.25 mm due to CNC grinding and polishing.
Products may appear larger in photographs than their actual size. Customers are responsible for checking the stated dimensions before purchase.

4. Approved Refunds
In the rare event that a refund is approved, the refund amount will be credited to the customer’s store wallet only. This wallet balance must be used for a future purchase and cannot be withdrawn or transferred.

5. Manufacturing Defects & Defective Product Replacement
Only products with verified manufacturing defects are eligible for free replacement.
To initiate a claim, email us at info@xtremecrafts.com with clear product images.
Defective or damaged products must be returned to us within 7 days of the date of receipt. Claims submitted after this period will not be accepted.
Returned products must be unworn, in their original packaging, securely packed to prevent further damage, and clearly marked “Product for Replacement” on the parcel.
For approved manufacturing-defect replacements, we will cover the shipping cost from the customer’s location to our facility and will ship the replacement to the original purchaser’s address free of charge.

6. Wood Products
All wood products are natural materials. We do not provide any replacement warranty for colour fading.

7. Digital / Virtual Products
No refunds are available for digital or virtual products.
Digital/virtual products must be downloaded within 30 days of the purchase date. After this period the download option will be disabled permanently and no claims will be accepted.

8. Changes to Terms
These terms and conditions may be changed at any time without prior notice at the sole discretion of Xtreme Crafts.

9. Governing Law & Jurisdiction
All disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Nagpur only.

Credit & Contact Information
This Terms of Service page was created at privacyterms.io.
If you have any questions regarding these terms, please contact us at info@xtremecrafts.com.

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